Expect this and prepare for it.
Resistance after hearing an opening statement from any unknown caller is a natural, conditioned response for many.
These are called Resistant Reflex Responses.
Trying to counter this with logic is often ineffective. For example: "What are you not interested in, I have not given you anything to be not interested about yet?" This seldom if ever works.
What should you do?
Get them talking - this moves them away from their reflexive response.
It is proven that disrupting the pattern is the most effective way around this.
2 Examples:
PROSPECT - "I'm not interested."
SALES PERSON - "I see, who is your current vendor?"
PROSPECT - "We're all set."
SALES PERSON - "Oh? (pause) When was the last time you reviewed your current program?"
Remember - tone of voice plays a key role in this and you should never sound confrontational. Use a soft, almost surprised sounding tone.
